At PHC, our pledge is to supply the right part, first time, every time.
In order to do this we often ask for multiple pieces of information for the appliance the part is required for. With so many models of appliances sharing very similar names and references, it is very easy to select an incorrect model which may use different parts. An example of this is the Worcester Greenstar boilers – there are well over 100 different models with this name. Therefore without accurately identification of the appliance you are working on, the risk of obtaining an incorrect part considerably increases.
The information below provides a guide of the typical information we require to correctly identify the part required. Please note, in some instances further information may be required in addition to this.
Type of appliance | Information required |
Domestic gas fired appliances including boilers, fires, water and space heaters and circulators. |
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Domestic gas cooking appliances |
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Domestic oil fired boilers and cookers |
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Wood and multi-fuel stoves, cookers and room heaters |
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Commercial gas fired appliances including boilers, water and space heaters |
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Commercial oil fired appliances including boilers, water and space heaters |
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Air conditioning equipment |
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Refrigeration and cooling equipment |
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As a general rule, obtaining as many details as possible from the appliance should enable us to correctly identify the part required. You can also supply us with photographs of the appliance data badge or item you require - please use the form on our contact us page to upload your image.